Frequently Asked Questions

  • NetFactory Network and Data Solution is now available in Macabebe, Masantol, Minalin, Apalit, and San Simon.0

  • 1 Valid ID

  • Usually 1-3 Days, but depends on bulk of pending list of applications.

  • Plan 999 – Up to 40mbps

    Plan 1,199 – Up to 100mbps

    Plan 1,499 – Up to 200mbps

    Plan 2,499 – Up to 300mbps

    Plan 3,499 – Up to 400mbps

  • A termination request will be accommodated at no additional cost if we are unable to meet the guaranteed service levels as stipulated in your application form.

  • 50mbps – 8 allowable devices

    100mbps – 10 allowable devices

    200mbps – 15 allowable devices

    300mbps – 20 allowable devices

    400mbps – 21 above

  • Once you subscribe to a higher plan, a downgrade may only be done after6 months of subscription and with a minimal fee. However, upgrading is FREE and can avail anytime.

  • We are still working on it; we will announce the good news once Cable TV is activated on our area.

  • 8:00 AM to 5:00 PM (Monday to Saturday)

  • Pay your bill anytime, REAL-TIME

    1. Go to https://portal.netfactoryict.net

    2. Select “Bill Checking”

    3. Search your Account Number

    4. Select your desired Payment method

    5. Fill-out payment account information, review, and confirm

    6. Download or Save Digital confirmation receipt for future references.

    Pay your bill anytime, REAL-TIME

    1. Go to https://portal.netfactoryict.net

    2. Select “Bill Checking”

    3. Search your Account Number

    4. Select your desired Payment method

    5. Fill-out payment account information, review, and confirm

    6. Download or Save Digital confirmation receipt for future references.

  • Installation fee: Php2,500.00 (One Time Charge - VAT Inclusive)

  • 24 months (2years)

  • We send billing statements/invoices through SMS.

    You can also view view your Billing Statement through our website https://netfactoryict.net/

    Hard copies of the billing statement may be provided by the NetFactory office for walk-in customers.

  • We are located at 761 United, Sta. Rita, Macabebe, Pampanga

  • Visit our office and we're glad to assist you.

    Message us on our Official Facebook Page

    Call us on the following numbers: 09265008753 / 09338676348